General Conditions of Sale Leocleme Prestige

GENERAL CONDITIONS OF SALE

PREAMBLE
These general conditions of sale apply to all passenger transport services provided by:
Leocleme Prestige, a simplified joint-stock company (SAS) with a share capital of €1,500, registered with the Chambéry Trade and Companies Register under no. 822 329 934, SIRET 822 329 934 00035, intra-community VAT no. FR66822329934, registered as a private hire (VTC) operator under no. EVTC073167688 and holding transport licence no. 2026/84/0000090.
Registered office: 99 route de Lyon, 73160 Cognin, France. Contact: leocleme.prestige@gmail.com, +33 7 83 97 47 40.
Professional liability insurance: Credit Agricole Assurances, policy no. 14196569908.
Placing an order implies full acceptance of these conditions, which form an integral part of the transport contract.

ARTICLE 1: OUR COMMITMENTS
Leocleme Prestige undertakes to respect the pick-up times and locations agreed at the time of booking. Any change to the terms of the service requires the written agreement of both parties.

ARTICLE 2: PRICES
Our prices are fixed, expressed in euros including VAT (10%), and provided in advance by quotation. They include the vehicle, the driver, passenger insurance, fuel, tolls and parking. Entrance fees to certain sites, meals and any additional services are at the client’s expense.
Prices are set per vehicle and per service, regardless of the number of passengers. A van seats 6 or 7 passengers and a saloon 2 passengers, in both cases with one suitcase and one item of hand luggage per person. Any additional luggage or bulky equipment (skis, bikes) must be reported when booking and may incur a supplement. Private driver hire may include an approach fee.
During high-traffic weekends, the price may be reassessed according to traffic conditions, with the client’s agreement, before the booking is confirmed.

ARTICLE 3: SERVICES
Leocleme Prestige is a passenger transport and private hire (VTC) company providing private transfers in high-end vehicles and tailored private driver hire, according to the client’s needs and availability.

ARTICLE 4: BOOKING
Bookings are confirmed by email after availability has been checked. A booking becomes firm upon receipt of the deposit stated in the quotation, full payment, or any other written agreement with the company. In the event of cancellation, the terms of Article 11 apply.
In accordance with the French Consumer Code, the right of withdrawal does not apply to passenger transport services provided on a specific date.

ARTICLE 5: PAYMENT
Accepted payment methods: cash, bank transfer, Revolut, Visa, Mastercard and American Express. Bank transfer is preferred, as it keeps fees low for both parties.
Payments in foreign currencies (USD, GBP, CHF), to be agreed at the time of payment, are converted at the exchange rate on the day of payment.

ARTICLE 6: CHANGES
Any change requested by the client should be notified as early as possible. Changes to the route or duration requested during the service are recorded on the mission order and signed by the client; any resulting additional costs are payable by the client.
Private flights and changing schedules: private flight times and programmes likely to change regularly are followed closely by our team. Any change (time, place, duration, number of passengers) may lead to a reassessment of the price and availability, communicated to the client before confirmation.
Last-minute changes that disrupt our schedule are subject to management approval.

ARTICLE 7: OUR DRIVERS’ COMMITMENTS
Our drivers are smartly dressed, keep their vehicles clean and uphold our commitments to confidentiality, respect, elegance, punctuality and safety.
At airports, train stations and ports, the driver arrives on time using the flight, train or boat number provided by the client. At an address, the driver arrives 15 minutes before the agreed time and lets the passengers know, in order to load the luggage and keep to the departure time and our schedule. In the event of a delay or unforeseen event, the driver informs the client as soon as possible.
The company accepts no liability for destination errors resulting from inaccurate information provided by the client.

ARTICLE 8: CLIENT COMMITMENTS
The client respects the agreed times; the time stated is the vehicle’s departure time. Any extra time is charged in accordance with Article 10.
Our vehicles are non-smoking. On long journeys, a break is offered approximately every 2.5 hours, and on request. Seat belts are mandatory, and only the driver operates the doors. Any damage caused to the vehicle will be charged.
Passengers are expected to behave appropriately. The driver may refuse access to the vehicle in the event of overcrowding or a safety risk. The company accepts no liability for valuables left in the vehicle.
Animals. Animals are welcome with the company’s prior agreement. Guide dogs and assistance dogs accompanying their owner are accepted without condition, in accordance with the law. Any animal counts towards the vehicle’s seating capacity and travels secured or in a transport cage.
Undeclared bulky luggage. Bulky luggage and equipment (skis, bikes, pushchairs, trunks, etc.) must be declared at the time of booking, so that a suitable vehicle can be provided. If their volume exceeds the vehicle’s capacity or compromises safe loading, the driver may refuse to carry them. An additional solution (second vehicle, separate delivery) may be offered at the client’s expense. If no solution is agreed, the full price of the service remains due.
Alcohol and drugs. For everyone’s safety, the driver may refuse to pick up a person who is intoxicated or under the influence of drugs, or end the service during the journey. Such a refusal is treated as a no-show under Article 11.3: the full price of the service is due, without refund. Any cleaning required for the vehicle (soiling, vomiting) will be charged at €70 including VAT, in addition to any costs related to the vehicle being out of service.

ARTICLE 9: REGULATIONS AND HIGHWAY CODE
The vehicle and driver carry all required documents. Passengers comply with the regulations of the countries crossed (identity documents, luggage). The driver complies with the highway code at all times and commits no offence, even at a passenger’s request. In the event of a safety risk, an offence or abusive behaviour, the driver may end the service, without refund.

ARTICLE 10: DRIVER WAITING TIME

Commercial flight: 1 hour of waiting time included from the scheduled landing time announced by the airline, then €110 per hour, i.e. €55 per half hour or part thereof.
Private flight: 30 minutes included from the scheduled landing time, then €55 per half hour or part thereof.
Train: 30 minutes included from the scheduled arrival time, then €55 per half hour or part thereof.
Hotel or other address: 15 minutes included from the departure time set at booking, then €55 per half hour or part thereof.
Private driver hire: 30 minutes included after the scheduled end time, then €55 per half hour or part thereof.
For private flights and special events, waiting conditions are specified in the quotation.

ARTICLE 11: CANCELLATION
11.1 Free cancellation. Any cancellation notified in writing more than 7 days before the date of the first pick-up is free of charge. Any deposit paid is then refunded in full.
11.2 Cancellation within 7 days. Any cancellation notified within the 7 days preceding the date of the first pick-up, from 00:00 on the 7th day and regardless of the pick-up time stated in the accepted quotation, will result in the full price of the first transfer being charged. Subsequent transfers included in the same quotation may be cancelled free of charge up to 7 days before their own pick-up date; after that, the same rule applies.
11.3 No-show. Failure of the passengers to be present at the pick-up place, date and time set by the client does not constitute a cancellation: the full price of the service will be charged, together with any costs, expenses or damages incurred by the company.
11.4 Force majeure and safety. Leocleme Prestige reserves the right to cancel or reschedule the service up to the day of departure in the event of force majeure, in particular when weather conditions endanger the safety of passengers during the transfer carried out by our company. If we cancel, the deposit is refunded in full.
11.5 Replacement vehicle. If the vehicle specified in the contract cannot be provided, the deposit will be refunded in full, unless both parties agree on the provision of another vehicle.
11.6 Breakdown during the service. In the event of a breakdown making the vehicle unavailable, the company will do its utmost to continue the journey with another vehicle and will inform the client. Failing this, the amount charged will be calculated in proportion to the time of service completed.

ARTICLE 12: LIABILITY AND DISPUTES
The company cannot be held liable for delays caused by circumstances beyond its control: road closures, snowfall, traffic congestion or police checks.
Any complaint must be sent in writing within 8 days of the end of the service. Leocleme Prestige is a member of the CSNERT. In the event of a dispute, consumer clients may refer the matter free of charge to the consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, France, +33 1 89 47 00 14, litiges@cm2c.net. For business clients, the Commercial Court of Chambéry has sole jurisdiction.
The company may use photographs of its vehicles taken during services for promotional purposes; no identifiable person appears in them without their consent.

ARTICLE 13: GOVERNING LAW AND PERSONAL DATA
These conditions are governed by French law. Personal data collected at the time of booking is used solely to organise the services, in accordance with our privacy policy, available on our website.